Typically the contact's phone provider pings confirmation back to Skipio, which is what causes the normal confirmation message to show. There are some carriers (typically really small providers) that don't ping back the confirmation (which is why the confirmation message doesn't show up). From our experience, those messages have always been delivered normally. There is one place that you can look to get some confirmation that Skipio sent the message out, and that it reached your contact's carrier. If you hover your mouse in the top right corner of particular message window, three side-by-side dots will appear. If you click on those dots, you'll see a series of steps or stages and timestamps beside each. If they're all filled out, your message was successfully sent. If the last one ("Provider") is empty, the message did not go out.

For additional information, please contact Skipio support.

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